Pricing
How can I find pricing?
Each item is priced individually. Simply select the item. The price is listed beneath the item image along with the dimensions and the quantity available.
Is there a minimum rental fee?
Yes, we have a $200 minimum rental fee. This does not include delivery/travel/pickup fees.
Do you offer package deals?
Yes! We offer 10% off your total rental fee for packages of 4 or more items! (this percentage discount excludes maintenance, delivery, travel, pickup and tax).
Are there any additional fees?
A 10% non-refundable Maintenance Fee is required on all orders. This fee ensures that our items look great for you and great for the customer after you. The fee covers minor damage such as wear and tear on the equipment or slight and removable stains. This fee does not cover theft, loss, misuse, abuse, damage, vandalism, or missing equipment and customer shall be liable for these as per the signed contract.
Delivery, pick up and tear down are additional fees. See below.
What type of payments do you accept?
We accept cash, check or payments through Honeybook, which accepts debit or credit cards.
Collection Inventory
How can I see the items you offer?
We have a gallery of our items on this site! Check it out!
Can I see the items in person?
Absolutely. We can schedule an in-person viewing by appointment.
I definitely want something but this isn’t my forte. Can you help me decide?
Yes! We can give suggestions on which items compliment each other or curate a whole lounge setup for you. Happy to help!
How do I know how many of each item you have in stock?
The quantity available is listed under the item.
Please note — if we only have one accent chair and you are interested in a pair, we may be able to purchase another chair. Don’t hesitate to ask!
How do I reserve an item?
Easy! We will send you a deposit invoice for the items you select. We require a 50% down payment to reserve each item. Full payment is then required 2 weeks prior to the event.
I need something last minute! Is this possible?
We get it! So many things to think about when planning an event, who can keep track of everything? We will accommodate last minute orders whenever possible. Orders placed within 2 weeks of the event require a 10% rush order charge.
How long can I keep the item?
Rental prices reflect a one calendar day rental. However, longer rental time frames are sometimes possible. Just ask us and we can discuss options.
Are you open and inclusive?
Yes! We believe all love is valid and wonderful. We want to help everyone celebrate!
Delivery
Do you deliver? How much is delivery?
Yes, we offer delivery service at a flat rate of $100 for ground floor delivery ($150 for large orders of 7 items or more) with a travel rate of $1 per mile.
Can you pick up after the event?
Yes, we offer teardown service prior to 12:30am at a flat rate of $100 with a travel rate of $1 per mile.
We also offer next-day pickup at a flat rate of $50 with a travel rate of $1 per mile.
What if I am not ordering flowers from Flowers by Kristine?
You do not need to order flowers from us to order from our Lounge Collection.
Do delivery rates still apply if I am already getting flowers with you?
Yes, we still have to compensate our helpers for the heavy lifting and require additional vehicles to transport the rental items.
How far do you deliver?
We deliver within a 100 mile radius of Champaign, Illinois.
What time will you deliver?
We allow for a 4 hour delivery window but we will shoot for a time as specified and agreed upon in your order. The delivery window will be 2 hours before and two hours after this specified time.
We will take into account when the venue unlocks their doors to vendors and ensure that everything will be fully in place 1.5 hours prior to your event time.
Example: Your reception begins at 5pm. Our specified time is 1pm. This makes our delivery window 11am-3pm. All items will be fully setup by 3:30pm in time for those early bird guests.
Can I come get the items and return the items myself to avoid delivery costs?
Yes, we would be happy to make an appointment for you to pick up the items during regular business hours the day of your event.
We offer loading and unloading assistance at our facility for $30 for small orders (1-4 items) or $50 for large orders (5-7 items) and custom rates for extra-large orders (8 items or more). These rates cover the labor compensation of our handy helpers.
Pickup
What kind of vehicle can I use for pickup?
All items must be transported in an enclosed vehicle such as a van or box truck or box trailer. No pickup trucks or open trailers. This is to protect our items from wind and weather.
We offer complimentary moving blankets and straps but a replacement charge will be applied if these are not returned with your rental items.
When do I return my items?
We can agree on a customized rental return time that works for both of us.
What if I am late returning my items?
A $20 late fee will be applied for each hour if items are 1-2 hours late and a 50% rental charge will be applied for items that are 2+ hours late. A full rental rental charge will be applied for each day the items are late.
What if my event is on or very near a holiday?
If delivery or pickup must occur during a holiday then holiday rates will apply. Just ask us and we can let you know about these rates.
Damage and
Cancellations
What if an item breaks?
Damaged, broken or lost items will be subject to additional fees on top of the Maintenance Fee. These fees are outlined in the contract.
Items that are lost or destroyed (completely unsalvageable) will be billed for a replacement item. Replacement items are typically 5x the rental rate.
All damaged items must be returned to the Flowers by Kristine rental storage facility.
What if it rains?
Refunds and cancellations will not be provided due to rain or inclement weather. We highly recommend a plan B for your event in case of rain.
What if I change my mind?
We understand! Items may be substituted for other items of equal or lessor value assuming that we have the desired item available at the time of your request.
Additions can be made at any time with a 50% reservation charge.
We appreciate additions made prior to 2 weeks before the event. However, we will accommodate last minute additions wherever possible.
What if I cancel my event?
We hate to see anyone have to cancel their event but we understand that things happen. All deposits are non-refundable but we allow cancellation without payment in full up until 2 weeks before the intended event date.
Don’t see your question here? We will be happy to assist you!
